wiMarket

Delete your wiMarket account

This page explains how to request deletion of your wiMarket account and the data associated with it, what we delete, and what we are required to keep.

Request deletion from the app

If you have the wiMarket app installed, you can delete your account yourself. It takes effect immediately.

Open the wiMarket app and sign in.
Go to the Account tab.
Tap Security.
Tap Delete my account.
Enter your password and type DELETE to confirm.

Before confirming, the app tells you if you still have a wallet balance or orders in progress. A wallet balance is forfeited when the account is deleted, and you lose access to tracking and returns for any order still on its way.

Request deletion by email

If you cannot access the app, email labs@mynexaflow.com from the address on your wiMarket account with the subject Delete my account.

We verify that the request comes from the account holder before acting on it, and we may ask you to confirm a recent order or the phone number on the account. We complete verified requests within 30 days.

What is deleted

When your account is deleted, the following are permanently removed and cannot be recovered:

Deleted permanently

Your profile — name, email address, phone number, photo, date of birth and gender
Saved shipping and billing addresses
Wish lists
Gift registries you created
Secret Shopper requests
App preferences and browsing history
Your referral code
Saved checkout price holds
Account activity history
All sign-in sessions on every device

Any remaining wallet balance is set to zero and forfeited. Store credit and reward credit are not refundable and cannot be transferred to another account or paid out as cash.

What we keep, and for how long

We cannot delete everything. Records of completed purchases are business records we are required to retain under tax and customs law, and they are also needed to handle chargebacks and returns.

What we keep	Why, and for how long
Order records — items, amounts, shipping destination and customs details	Required for tax, customs and import records. Kept for 7 years from the date of the order.
Payment and refund records	Required for accounting and to resolve disputes and chargebacks. Kept for 7 years.
A scrubbed, deactivated account record	Your account row is retained with all personal fields erased and replaced with placeholder values, so that the order records above remain valid. It carries no usable personal information and cannot be signed in to.
A single log entry recording that the account was deleted	Kept as proof that we acted on your request.
Product and store reviews you published	Reviews remain visible to other shoppers and are no longer linked to you. Ask us if you want a specific review removed as well.

Retained records are not used to market to you, and the deactivated account is never reactivated. After the retention period above, they are deleted on our normal purge schedule.

Before you delete

Deletion is permanent. We cannot restore an account or its data once deleted.
Spend or forfeit your wallet balance. Any balance left is lost.
Wait for orders in progress. After deletion you can no longer track them, request a return, or contact support about them through your account.
Signing up again creates a new account. Order history, credit and referrals do not carry over.

Delete some of your data without closing your account

You do not have to delete your whole account to remove data from wiMarket. You can delete the following yourself in the app at any time, and it is removed immediately:

You can remove these in the app

Saved addresses — Account › Addresses, then delete any entry
Wish lists — remove individual items, or delete a whole collection
Registry items — remove any item from a registry you created
Profile details — clear your phone number or date of birth in Account › Profile

For anything else — a review you published, a registry you no longer want, your browsing history, or your Secret Shopper requests — email labs@mynexaflow.com from the address on your account, telling us what you want removed. We verify the request comes from the account holder and complete it within 30 days. Your account stays open and your order history is unaffected.

The one thing we cannot remove on request is the order and payment records described above, for as long as tax and customs law requires us to keep them.

Questions

Email labs@mynexaflow.com and we will help before you delete anything.