wiMarket
This policy explains what personal information wiMarket collects, why we collect it, who we share it with, and the choices and rights you have.
This policy applies to the wiMarket mobile app for iOS and Android and to the wiMarket website (together, the “Service”), operated by wiMarket (“wiMarket”, “we”, “us”). By using the Service you agree to this policy.
You can browse wiMarket without an account. We only collect the information below when you create an account, place an order, or use a feature that needs it.
| What | When |
|---|---|
| Name, email address and password | When you create an account |
| Phone number and date of birth | Optional, if you add them to your profile |
| Shipping and billing addresses | When you check out or save an address |
| Order details — items, quantities, delivery destination and customs information | When you place an order |
| Payment card details | Entered directly into Stripe’s payment form. wiMarket never receives or stores your full card number. |
| Reviews and ratings you publish | When you review a product or a store |
| Messages you send our support team | When you open a return or a cancellation request |
| Wish lists, gift registries and Secret Shopper requests | When you use those features |
| Photographs you upload | When you list an item for sale or submit a Secret Shopper request. See automated image analysis below. |
We do not use your personal information to make decisions about you by automated means alone that have a legal or similarly significant effect.
When you upload a photograph to create a listing or to make a Secret Shopper request, we send that image to an artificial intelligence provider — currently OpenAI or Anthropic — which analyses it and returns a description, category suggestion or price estimate. Only the image and the text you provide with it are sent. Your name, address, email and payment details are not. Please do not include personal or sensitive information in photographs you upload.
We do not sell your personal information and we do not share it with advertisers. We share the minimum necessary with the following service providers, who act on our instructions:
| Provider | What they receive, and why |
|---|---|
| Order fulfilment partners | Recipient name, delivery address, phone number and order contents, so your order can be packed, shipped and cleared through customs. |
| Shipping carriers | Recipient name, delivery address and phone number, so your parcel can be delivered and tracked. |
| Stripe — payments | Card details you enter, the amount, and information needed to prevent fraud. Stripe is the controller of your card data; we receive only a token and the last four digits. |
| OpenAI and Anthropic — image analysis | Images and text you submit for listing creation or Secret Shopper requests, as described above. |
| Apple and Google — push notifications | Your device push token and the notification content, so the notification reaches your device. |
| Our hosting and storage providers | Data stored on our behalf on secured servers and object storage. |
| Vendors selling on wiMarket | Where you buy from a vendor, they receive the information needed to fulfil and support that order. |
We may also disclose information where we are required to by law, to enforce our terms, or to protect the rights and safety of our users, and to a buyer or successor if our business is sold or reorganised.
Reviews you publish are public. Your display name appears next to them and can be seen by anyone using wiMarket.
wiMarket serves customers in the Caribbean, but our suppliers and service providers are located elsewhere — principally in China (order fulfilment) and the United States (payments, hosting and image analysis). Using the Service therefore involves transferring your information to countries whose data protection laws may differ from those where you live. We only transfer what is necessary, and we require our providers to protect it and to use it solely to provide services to us.
Depending on where you live, you may have the right to:
To exercise any of these, email labs@mynexaflow.com from the address on your account. We respond within 30 days and never charge for a first request.
You can delete your account from the app at any time, and you can delete individual addresses, wish lists, registry items and profile details without closing your account. Our account deletion page explains exactly what is deleted, what we are required to keep, and how to request deletion if you no longer have the app.
You control push notifications from your device settings, and you can turn off notification categories in the app. Order and security messages may still be sent by email, as they are part of the Service.
All traffic between the app and our servers is encrypted in transit using HTTPS. Passwords are stored using a one-way hash and are never readable by us or by our staff. Sign-in credentials are held in your device’s secure storage. Access to customer data by our staff is limited to those who need it to do their job.
No service can promise perfect security. If a breach affects your personal information, we will notify you and the relevant authority where the law requires it.
wiMarket is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, email labs@mynexaflow.com and we will delete it.
We may update this policy as the Service changes. We will update the date at the top of this page, and where the change is significant we will tell you in the app or by email before it takes effect.
wiMarket
labs@mynexaflow.com