wiMarket
Everything below is answered by a person, not a bot. If you cannot find what you need, email us — we read every message.
Include your order number (it looks like ORD-XXXXXXXX) and we can answer in one
reply instead of three. You can also open any order in the app and message us from there —
that thread reaches the same team and already knows which order you mean.
Open Account → Orders in the app and tap the order. Every order shows its current stage and a delivery window. If a shipment has a tracking number, it is on that screen.
Your order travels in two legs — supplier to our warehouse, then warehouse to you — with sorting in between. We quote the range we can actually stand behind rather than the best case. If the window changes, the order screen changes with it.
That is normal and costs you nothing extra. Items from different suppliers ship separately, so a single order can arrive as several parcels on different days. Each parcel is tracked on its own.
You can cancel an order yourself, free, within 24 hours of placing it — open the order and tap Cancel. The refund is automatic.
After that window, tap Request cancellation on the order instead. That opens a message thread with our team. We will always tell you honestly whether the goods can still be stopped: once a supplier has dispatched, sometimes they cannot be, and in that case a return is the route.
We cannot change the address or the items on an order once it is placed. Cancel and re-order instead — that is faster than us editing it.
You have 15 days from delivery to return an item. Claims for something damaged, faulty or not what you ordered must be raised within 5 days of delivery, because that is how long we have to make the claim with the carrier or supplier on your behalf.
Start a return from the order screen. You will be asked for the reason and for photos — the photos are what let us settle the claim without sending the item back first, so they genuinely speed things up.
Approved refunds go back to how you paid: to your card, or to your wiMarket Wallet if you paid from it. Card refunds take a few business days to appear, which is your bank's timing, not ours.
By card, or from your wiMarket Wallet. Prices are shown in TT dollars, and shipping is already included in the price you see — there is no shipping charge added at checkout.
Store credit held in your account. Refunds and Robinhood Program credit land there, and you can spend it on any order. It is not a bank account, it does not earn interest, and it cannot be withdrawn as cash.
Credit back on qualifying orders, paid into your Wallet after the order completes. Whether an item qualifies is shown on the product before you buy.
No — you can browse without one. You need an account to check out, save a wishlist, or track an order.
You can delete your account from inside the app, or read exactly what is deleted and what we are required to keep on the account deletion page.
Email labs@mynexaflow.com. If it is about a specific order, messaging from the order screen in the app is faster — it carries the order details with it.