wiMarket
These terms cover buying from wiMarket — what we promise, what we ask of you, and what happens when something goes wrong.
These terms are an agreement between you and wiMarket (“wiMarket”, “we”, “us”) covering the wiMarket mobile app and website (the “Service”). By placing an order you accept them. If you do not, please do not use the Service.
You must be at least 18 to hold an account. Keep your login details to yourself — you are responsible for what happens under your account. Tell us at labs@mynexaflow.com if you think someone else has access.
You can browse without an account. An account is needed to check out, save a wishlist, or track an order.
Placing an order is an offer to buy. The contract forms when we confirm the order. Until then we may decline it — for example if an item turns out to be unavailable, if the price was listed in error, or if we cannot ship to your address.
We source from third-party suppliers. If an item becomes unavailable after you order, we will tell you and refund it in full rather than substitute something else without asking.
Prices are shown in TT dollars and include shipping to your delivery address, along with import duty and taxes where they apply. The price you see is the price you pay. We do not add charges at checkout, and you should not be asked for money on delivery.
Prices can change while an item sits in your bag. If the price of something in your bag has changed when you check out, we show you the new price and ask you to confirm before you pay.
We deliver to the destinations offered in the app at the time you order. Your order travels from the supplier to our warehouse and then to you, so the delivery window shown is a range covering both legs plus sorting.
Delivery windows are estimates, not guarantees. Customs, carriers and weather are outside our control. What we do commit to is telling you when a window changes rather than letting it pass quietly.
Items from different suppliers may arrive as separate parcels on different days at no extra cost. You are responsible for giving us a correct, reachable delivery address.
You may cancel an order yourself, free of charge, within 24 hours of placing it, and we refund it automatically.
After that window you can request cancellation from the order screen and we will try. Once a supplier has dispatched the goods we may be unable to stop them; if so we will say so plainly and treat it as a return instead.
You may return an item within 15 days of delivery. Claims that an item is damaged, faulty or not what you ordered must be raised within 5 days of delivery, as that is the window in which we can pursue the carrier or supplier for you.
Returns are started from the order screen and require a reason and photographs. Items must be unused and in their original packaging unless the item is faulty.
We refund to the original payment method, or to your Wallet if you paid from it. How quickly a card refund appears is set by your bank.
Some items cannot be returned once opened for hygiene or safety reasons. Where that applies it is stated on the product page before you buy.
The wiMarket Wallet holds store credit for use on the Service. It is not a bank account or payment instrument: it does not earn interest, it is not transferable, and it cannot be withdrawn as cash. Refunds and Robinhood Program credit are paid into it.
Robinhood credit is earned on qualifying orders and paid after the order completes. If an order is cancelled or refunded, credit earned on it is reversed. We may vary which items qualify; qualification is shown on the product before you buy.
Use the Service lawfully. Do not attempt to interfere with it, scrape it, resell access to it, or use it to buy goods for an unlawful purpose.
Reviews and other content you post must be your own and must not be false, abusive, or infringe anyone's rights. We may remove content that breaches this, and you can report or block other users from within the app. By posting, you allow us to display that content on the Service.
We will provide the Service with reasonable care and skill, and we are responsible for delivering what you ordered, in the condition described.
We are not liable for losses that were not foreseeable, or for loss of profit, business or data. Where we are liable, our total liability for any order is limited to what you paid for that order.
Nothing here limits rights you have under the law that cannot be limited — including your statutory rights as a consumer, and our liability for death or personal injury caused by our negligence, or for fraud.
We may update these terms. The version in force when you place an order is the one that applies to it, and the effective date at the top of this page tells you which that is. Material changes will be notified in the app.
You may close your account at any time — see the account deletion page. We may suspend or close an account that breaches these terms, and we will tell you why.
These terms are governed by the laws of the Republic of Trinidad and Tobago, and the courts of Trinidad and Tobago have jurisdiction. If you are a consumer elsewhere, this does not deprive you of the protection of your local mandatory consumer law.
wiMarket. Questions about these terms: labs@mynexaflow.com. See also our Privacy Policy and Support page.